Terms & Conditions
SANNIO ITALIAN RESTAURANT & BAR — TERMS & CONDITIONS (2026)
1. Contact & Booking Reconfirmation
We kindly ask that you save our contact details so we can reach you easily and so that any updates from us do not get missed or sent to spam or junk folders.
📞 0141 237 2322
📧 info@sannio.co.uk
You will receive an automatic request to reconfirm your booking online at least two days before your reservation.
If you have already reconfirmed electronically, you will not normally receive a follow-up call.
We may still contact you by telephone the day before or on the day of your booking if clarification is required. This call is a courtesy in addition to our online confirmation system.
As Sannio is a small and intimate restaurant, even minor changes to party size or arrival time can affect service and table planning.
2. Group Bookings
a) Group Booking Request & Allocation
Bookings for 5 guests or more are treated as booking requests and are not automatically confirmed.
Reservations of this size remain provisional until reviewed and formally confirmed by the restaurant.
If the requested time is unavailable, the booking may be allocated to the closest suitable available time based on:
• Group size
• Existing reservations
• Pre-theatre and performance schedules
• Seasonal demand
Confirmation of the allocated time will be issued by email via your Confirmation Email, when your booking moves from being a request, to being confirmed by the restaurant.
The booking holder is responsible for reviewing the confirmed reservation details carefully, as the allocated time may differ from the original request.
If the confirmed time is not amended or declined, it will be treated as accepted.
Once confirmed, cancellation and reduction policies apply in full in accordance with these Terms & Conditions.
b) Group Dining & Menu Policy
10 guests or more (standard periods)
Groups of 10+ dine exclusively from our selected 2- or 3-course set menu options. À la carte dining is not available for parties of this size.
Festive & Panto Season (20 November – 3 January)
The Festive & Panto menu, Festive & Panto Group Menu and Kids Menu will be the only menus available during this period.
For bookings of 8 guests or more during the Festive & Panto season, all guests are required to dine from the 2-course Festive & Panto Group Set Menu and Kids Menu, which is available for children under 12.
3. Festive & Panto Menu Operation & Booking Policy (20 November – 3 January)
During the Festive and Panto season, Sannio operates under adjusted booking conditions to ensure smooth service during peak demand.
Menus displayed across third-party platforms, search engines, external websites or older social media posts may not reflect the most current version as well as Menus that are not available during the Festive & Panto Season.
The official Sannio website displays the most up-to-date Festive & Panto menu & Kids Menu, and these are the menus we operate from.
a) Festive Card Guarantee & Deposits
5–7 guests
A valid debit or credit card is required to secure the booking.
No payment is taken unless cancellation terms are breached.
8 guests or more
Bookings of 8 guests or more require a £20 per person deposit.
b) Festive & Panto Booking Slots
• 4:00pm — table required back by 5:30pm
Best suited to guests dining before going out locally before going to the show. The King’s Theatre doors generally open at the end of your dining time with us.
• 5:30pm — recommended for families with children who are attending the Pantomime, allowing arrival shortly before the show begins.
4. Deposits, Card Guarantees & Payments (Standard Periods)
1–4 Guests
No deposit required.
5–9 Guests
A valid debit or credit card is required to secure the booking.
No payment is taken unless cancellation terms are breached.
10 Guests or More
A £20 per person deposit is required year-round.
a) Special Event Days (e.g. Valentine’s Day & New Year’s Eve)
All bookings require a £20 per person deposit.
Deposits on these dates are non-refundable and non-transferable.
All card guarantees and payments are processed securely via booking platforms.
5. Cancellation & Courtesy Policy (Excluding Private Hire)
As a small independent restaurant, last-minute cancellations and reductions have a direct impact on staffing, preparation and service for other guests.
While booking platforms operate under a 24-hour cancellation window, we respectfully ask guests to provide a minimum of 72 hours’ notice wherever possible.
a) 72 Hours or More Notice
• No charge applies
• Deposits for removed guests will be deducted from the final group bill
If the entire booking is cancelled 72+ hours in advance:
• Deposits may be transferred to a gift voucher
• Gift vouchers are non-refundable, non-transferable and have no cash value
b) Within 24 Hours
Cancellations or reductions made within 24 hours of your reservation will incur a £20 per person charge.
If a deposit has been paid, that deposit becomes the cancellation charge and is not deducted from the final bill.
6. Private Hire
Private hire arrangements are agreed individually in writing.
Private-hire deposits are non-refundable and non-transferable and form part of the private-hire fee.
Minor changes require 72 hours’ notice.
Major changes (including reductions of 25% or more) require 14 days’ notice. Additional charges may apply where staffing and preparation costs have already been incurred.
7. Operational Policies — Arrival, Timing & Service Flow
a) Booking Duration
During busy, pre-theatre and event-led services, bookings are allocated 1.5 hours.
Dining time begins from the scheduled booking time, not arrival time.
Extended time must be requested when booking and is subject to availability.
Tables must be vacated promptly at the end of the allocated time.
b) Pre-Theatre & Busy Service Slots (Standard Periods)
• 4:30pm / 4:45pm — table required back by 6:15pm
Best suited to guests dining before going out locally before the show. The King’s Theatre doors generally open at the end of your dining time with us.
• 6:15pm / 6:30pm — ideal for guests who want to arrive at the theatre shortly before the performance begins.
c) Group Ordering Timing
For all group bookings, if any of your guests are running late, and generally you would choose to wait for all guests to arrive before ordering your meal, we will offer to take your drinks order; for food, we can wait a maximum of 15 minutes from the scheduled booking time before placing the table’s food order.
This 15-minute window applies to the entire table.
Food will be ordered and prepared based on guests present at that time.
Table time will not be extended due to late arrivals.
d) Arriving Early
If you arrive before your booking time, your table may not yet be available, as current guests are still enjoying their meals.
We are a small restaurant with no waiting area. Tables are turned carefully to ensure smooth service.
If your table is not ready, we kindly ask that you return at your booked time.
There are several nearby bars where you may enjoy a drink before your reservation, including The Griffin, Roya, The Variety Bar and The Hengler’s Circus (Wetherspoons) — all within a short walk.
e) Lateness
If you are more than 10 minutes late, please notify us by email.
During busy periods, tables may need to be released if no contact has been received.
Dining time is not extended due to late arrival.
f) Nearing the End of Your Table Time — Our Process
Around 15 minutes before the end of your allocated dining time, you will be offered the opportunity to order desserts, teas or coffees.
If you decline, a team member may say:
“If there isn’t anything else I can do for you today, I’ll prepare your bill for you in a few moments.”
If you order desserts, teas or coffees, the same courtesy will be given while your final items are being served, and your bill will be delivered to your table at the same time.
This ensures you enjoy your full booking time while allowing a smooth change-over for the next service.
g) End of Service & Table Turnover
At the end of your meal, you may wish to step away from the table — for example, to use the bathroom, step outside, vape, smoke, or make a call.
If you have been away for a while, your booking has less than 15 minutes remaining, and your plates appear empty or mostly cleared, our team may begin gently clearing your table and preparing your bill. This will be placed on your table ready for your return.
This is always done with care and courtesy and helps ensure smooth service for all guests.
h) Service Charge
A 10% service charge is automatically added to all final bills.
In line with October 2024 UK tipping legislation, 100% of this service charge goes directly to our team via payroll and is shown clearly on wage slips.
This service charge is clearly communicated during the booking process, on our menus as you enter the restaurant and on our menus before taking your order.
Some guests prefer to leave cash instead, even when paying their bill by card. While appreciated, the full service charge must still be processed through payroll to ensure transparent and compliant distribution. When paying by card, allowing the service charge to remain on the bill is the simplest and most efficient way for the full contribution to reach our team fairly.
8. Courtesy, Comfort & Consideration
a) Electronics & Consideration for Others
We kindly ask that video or phone calls are taken outside or in a quieter area.
For private functions, device use is at the discretion of your group.
b) Children & Use of Tablets or Mobile Phones
We understand that tablets or phones can help children relax in a busy restaurant.
We kindly ask that headphones are used. If headphones are not available, we request that another form of quiet entertainment is chosen, such as colouring, fidget toys, cards, or silent games.
This helps maintain a calm and enjoyable environment for all guests.
9. Additional Policies
a) Gift Vouchers
Non-promotional vouchers are valid for 6 months from the date of purchase.
Promotional vouchers may have shorter validity periods and exclusions.
All vouchers are non-refundable, non-transferable and have no cash value.
Expired vouchers will not be accepted.
Vouchers must be presented when paying.
b) Allergies & Dietary Requirements
Please inform your server of any allergies or dietary requirements before ordering.
Our kitchen handles all major allergens and, while every care is taken, we cannot guarantee the absence of cross-contamination.
c) Challenge 25 Policy
Sannio operates a Challenge 25 policy. If you look under 25, you may be asked for valid photo ID when ordering alcohol.
d) Privacy & Data
Customer details are collected solely for managing reservations and communications. We operate in line with UK GDPR regulations.
e) General
Management decisions are final in all matters relating to service and booking policies.
By confirming a booking, purchasing a voucher or making a payment through our website, TheFork or OpenTable, you agree to these Terms & Conditions.